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Submit a support ticket

To submit a ticket please complete the form below. If you believe your query is not suited to the form you can email us at


Please provide the following information:

  • your CRSID, if you are not using your Cambridge email address;
  • your research group;
  • your computer's name;
  • which operating system you're using (Windows, GNU/Linux, or other Unix-like operating system);
  • what you did;
  • what you expected to happen; and
  • what actually happened instead, including any error messages (copied-and-pasted if possible).


Research Group  


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